Help!


Our highest priority is to provide quality products and excellent
personal service to our valued customer. We try to be easily accessible,
addressing all requests as efficiently as we can. We are looking to build
life-long relationships with our customers, and hope that you’ll be 
one of them. Please let us know if there is anything we can do to
improve our service.



HOW TO ORDER?
via call: +62 (0)22 426-7276 or 426-7277
via What's App: +62 (0)878-257-19819
via LINE: sucrepatissier

CONFIRMATION

  • A confirmation email or text of your order will be send as soon as the deposit is paid.
  • A 25% deposit of the total amount also needed to be paid in advance.
  • Deposits are non-refundable and non-transferable.
  • Full Payment of the order is expected to paid within 24 hours before the collection or delivery date.
  • A full payment won’t be refunded for a cancelation within 24 hours.

PAYMENT METHOD

At this time we are accepting cash, credit card or bank transfer. If you would like to get in touch with us about a different billing method, please feel free to contact us.
{ for bank transfer, the account number will be notified via What's App, Line or E-mail }

CUSTOMER NOTIFICATION

  • We do not keep stocks due to our goods are freshly made and bake daily; please allow 2-3 working days for collection or delivery.
  • Cake decorations may differ from the picture shown.
  • Price and spesifications are valid at the time and are subject to change without prior notice.

BUSINESS HOURS:
Sunday - Thursday : 10.00 AM 'til 6.00 PM
Friday & Saturday : 10.00 AM 'til 7.00 PM

DELIVERY FEE:
IDR 20.000,- / address applied to an orders below 
IDR 300.000,-

  • Some orders must be collected in person.  
    {We only cover certain area of Bandung}
  • Unfortunately, we are currently unable to deliver on Sunday until further notice
  • Your purchases will be delivered between 
    10.00 AM
     to 6.00 PM {self-collection is strongly recommended  during peak season, such as public holiday, to avoid disappointment}

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SUCRÉ’s relationship with you in relation to this website.

This page states the "Terms & Conditions of Use" under which customers and users may use http://www.sucregroup.com and other websites under the company's control (whether partial or otherwise). Access to this website and the use of information on it is subject to these Terms & Conditions of Use, so please carefully read these Terms & Conditions of Use.

PRIVACY POLICY
SUCRÉ will use your personal data in the manner set out in its Privacy Policy. However, in the event of a conflict between the Privacy Policy and these Terms & Conditions of Use, the Terms and Conditions of Use shall prevail.

Any personal information or material sent to the Sucre website is subject to the SUCRÉ policy on privacy and protection of personal data set out below :

  1. We only collect personal information that you want to    provide to us or that is needed to improve our service    to you.
  2. Only authorized SUCRÉ employees, or the authorised    employees of business partners and third party    companies (eg. agencies and service providers) have    access to your personal information.
  3. Your personal information will be used for the    purposes for which you provided it to SUCRÉ as well    as to administer, support and obtain feedback on the    level of our services and to prevent breaches of    security, the law or our contractual terms.
  4. We may share your personal information only in limited    circumstances with the following parties:
    • Third parties who help us administer this website.
    • Government bodies and law enforcement agencies,    when required and strictly if necessary.
    • To potential acquirers of any relevant SUCRÉ business.
  5. Your personal information will be kept by SUCRÉ only    for as long as is reasonably necessary.

 

  1. We link to other websites to offer you an opportunity    to review connected and interesting information    related to SUCRÉ. These third party websites are not    within our control and are thereby not covered by our    Privacy Policy.
  2. From time to time, we may ask our website visitors to answer survey questions. Personal information gathered from polls and surveys are for Sucre use and may be shared with other in accordance with the terms and conditions herein.
 

DISCLAIMER
Care has been taken in the preparation of the information contained on this website. However, we do not make any representations or warranties as to its accuracy. SUCRÉ assumes no liability or responsibility for any errors or omissions in the content of the site.

COPYING
All copyright and other intellectual property rights in all text, images and all other materials on this website are the property of SUCRÉ Pâtissier and Chocolatier. You may download material displayed on the site for noncommercial, personal use only as long as you also retain all copyright and other proprietary notices contained on the materials. You may not, however, copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of SUCRÉ.

AMENDMENTS
The contents of this website, including these Terms & Conditions of Use, any information contained on this website and Sucre’s Privacy Policy are subject to change and to being updated without notice from time to time.

GENERAL
Jurisdiction for any usage of this website and all claims arising under the Agreement, including but not limited to these Terms & Conditions of Use, shall be governed by Indonesian law and the exclusive jurisdiction of the courts of Indonesia. If any provision of these Terms & Conditions of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions of Use, which shall remain in full force and effect. No waiver of any term of these Terms & Conditions of Use shall be deemed a further or continuing waiver of such term or any other term.